Originally Posted By: robb
Jack, how do I keep it from being "You are only doing this now because we are having problems!"


Jack will answer this in his own way, but I wanted to touch it...

When your car has a flat, why would you NOT fix the flat...

OF COURSE you are doing things now because you realize there is a problem...

You can simply apoligize that it took you so long to realize there was a problem...