Well done, Val! Bravo!

Of course, that is if it all went down like you wrote... wink

Isn't that just so crazy when you try to get clarification and they just shut down like that?

And nice recovery... cool I was going to say that when something happens like when they shut down, we should just keep on as though nothing happened... see where it goes from there.

And the other bits... like she was initially taunting you, like she was looking for a fight... of course, she'd have called it playful banter and then blow up if you bit... and also fantastic that you didn't play into her paranoia about Burbank and not rescuing her about the paperwork...

Really, well done!