I just wanted to pop in quick and welcome you to the board.
I'd like to ask you to review KML's posts to you and also, Adinva also posted a response to you on the first page which you may have missed.
I understand the need you felt to post the details of everything in your sitch. Certainly value in that.
I wonder if it is possible for you to now post an executive summary of the details that might come in the form of:
+ here are some things that RC did that bothered me + here are some things that I did that may not have been productive + this is what I want + this is what I'm planning on doing
And in all of this, refer to the DB manual and GAL and 180 as you need and that could impact both yourself and your R with RC in a positive way.