Sandi, let me ask a possibly very dumb question: what can a LBH say (verbally) to a WAW? I know a LBH can speak with his actions, for example, 180s, etc., but is there ever a time when he can say something to attempt to get a WAW to focus on his changes or the improvements in the R/M? (Something like, hey, I'm working my tail off her and I've made some real progress. Does that make any impact on you?)
