She called me his morning crying because she has some problems at work that may cause her to be fired. I listened and was sympathetic. I asked her to let me know what happens. Then I sent her an encouraging email telling her to keep her chin up and it will all be okay.
Here's a goal you can work on. Don't over-do when she seems to be reaching out....or just being nice. You did what was right...."listened and was sympathetic"....then you told her to "let me know what happens". That was an appropriate way to end the call. But then you had to go and add more......and sent her an "encouraging email". Truth is, you hoped she would respond and would open the lines better. That was going too far. That was pursuing. Why couldn't you just leave it to what you said in the phone conversation?
