Yes WHG, although may I interject... while the LBS is not the cause of the WAS's unhappiness, as Miguel says... What they say and do is a projection of their own reality...
Just remember that while the LBS isn't the cause... there is a reality to how the WAS sees things...
We often say, if it stings... we should look at it... IOW, if the WAS says the LBS was never around... take a good hard look... could you have done better...? And then make a point of doing better in that area, if there is validity...
That may not change the status of the M, but it helps the LBS become better all around and that's always a good thing and a goal...
