I was just done writing a long verbiage on this... then deleted it...
because in the end... again... it really is just script... a justification of why they really either didn't have the courage to speak their mind or ask for what they wanted... or... they'd already decided they wanted out so they just want to point blame at the LBS... projection...
my W's statement was, "If you had only paid attention, you would have known I wasn't happy."
