Your W is manipulating you plain and simple. You know what irritates people like that the most? A calm cool confident response.
Let her rant and let her rave. If she hangs up and she calls back let the VM pick up. Eventually you will get tired of getting whipped because she knows how to push your buttons. That is for sure.
Again I am not suggesting you go to war with her but you should NOT lay on the tracks for her.
You need to REALLY work on the 180 of being more stern.
Thank God I did not have that conversation with my X. All my DB would have gone out the window
