Sorry I haven't stopped by in awhile. As you know my situation has been a rollercoaster the last couple weeks. Thank you for your insights on my thread.
I think the ladies have given you good advice. You have been smart to keep documentation of everything. I was amazed at how difficult the cable company, the phone company, and our long-term care insurance company made it to transfer the name. I have to admit that I wasn't always cordial with them. I feel sorry for those poor customer service reps. If you're getting nowhere, just politely ask to speak with their supervisor. It makes more sense to tell your story (if you have to) to a decision-maker.
