Kevc, Good for you. You did well. Keep doing what your doing, as long as it seems to be working.
Project a calm, cool, collected, confident demeanor even if you are not, act as if you are. Be reserved, but friendly, do not pressure or project an agenda. Let her express herself. Validate her feelings, do not try and fix her problems.
Do not go into this with expectations, rather gather information and use it to plan what to do next.
BITS Me 55, ACK, when did that happen? Doesn't feel like 55 D 30 S 27
You create your own universe as you go along - Winston Churchill
