So at this point you consider it part of your strategy to listen and validate then. Has the DB coach encouraged this?
If not, make sure to fit some conversations in where R stuff is not brought up. Don't give her the chance every time. Have a few light, short conversations where you get off the phone before she can hit you with anything.
Leave her with a wonderful fun entertaining conversation with no bitter taste in her mouth (other than perhaps the loneliness she is choosing!).
Michelle - Proud DR Rockette S: 28JUL07, D'd: 29OCT09 http://tinyurl.com/27j9qo2