Stitching together a new quilt

[FindingMyVoice]

Hi all, I've listened to a couple exceptional book on communication over the last few days that I couldn't wait to share with you all. The first is called 'Crucial Confrontations' by Patterson, Grenny, McMillan and Switzler. I found it particularly helpful because it outlines strategies to help you avoid 'staying silent' when faced with conflict.

The other book is called Coping with Difficult People by Robert Bramson. I'm just in the middle of this one, but there have been many, many 'aha' moments already. The title is a bit of a misnomer because it's just as much about dealing with difficult behaviors from anyone, not just people who are chronically 'difficult'.

So far it's covered how to deal with and respond to behaviors like: criticisms veiled as 'jokes', disrespectful comments, insults, and outright rudeness (even how to handle all of these if you're in public. It also has a section on dealing with 'Clams' (aka people who 'clam up' and withdraw / refuse to talk when faced with conflict. I'm not up to that section yet but am interested to hear it.

PS oh forgot to mention - both of these books have good examples for both family life and work situations.