Like CD bear I can see me using this in the future.
You should start offering a service in LBS email responses.
This type of template would be good to keep for example :
"I am really not trying to be difficult or make your life hard. I'm really just trying to live my own and make the best of what I've got in front of me. This was not my choice but I am trying to do the best I can."
Then we can make changes for our individual circumstances.
You certainly have a lot to offer.
I like this one too:
"I do not appreciate the disrespectful tone and attitude of your text. I've told you already that I will no longer tolerate being disrespected. I have done my absolute best to handle this entire situation with dignity and compassion even in the face of painful and humiliating betrayal, lies and disrespect. I have tried my absolute best to be fair, accommodating and civil."
