Don't waste a lot of time on small talk type of stuff. Think of a friend who always borrows things and never returns them if you are confused about how to respond and nobody is here to offer advice.
You can be pleasant, firm, confident, and charming, and you don't have to jump through any more hoops. It won't do any good to jump through hoops anyway ... unless you are trying out for a poodle's job at Ringling Brothers.
OH, and do the right thing. No need to be nasty.
M-47,W-40,No kids D-filed 5/27/2010 Piecing - 10/21/2010 -=Soon to be banned=-
