M:Whoa! I'm not going to tolerate that tone from you or anyone else. You said they were going to send you a PIN. You said nothing about it taking a week or followed up with me on delays. I am not treating you like a child. In fact, I am treating you like an adult.
Nicely handled.
Now, if you want to go for "4 Whistles" territory, and mix in your thought about the "bad week?", there IS a way to do it:
CD: "M:Whoa! I'll pretend you're just having a bad week, and chalk that up to someone having her panties in a wad today. ;o) But I'm really not going to tolerate that tone from you or anyone else. You said they were going to send you a PIN. You said nothing about it taking a week or followed up with me on delays. I am not treating you like a child. In fact, I am treating you like an adult."
