I was trying to take R2C's advice to let her talk, listen, validate and learn. I haven't been good at validating historically. I always tried to fix things rather than just show empathy and validation.
Originally Posted By: Ready2Change
I would just practice:
Practice Listening (post everything here)
Practice delaying your response. If she has questions: "I will need time to think about that"
practice validation. refect back.
W "I think XYZ bla bla bla" H "Yes, I can see why you would think XYZ bla bla bla"