I was trying to take R2C's advice to let her talk, listen, validate and learn. I haven't been good at validating historically. I always tried to fix things rather than just show empathy and validation.

Originally Posted By: Ready2Change
I would just practice:

Practice Listening (post everything here)

Practice delaying your response. If she has questions:
"I will need time to think about that"

practice validation. refect back.

W "I think XYZ bla bla bla"
H "Yes, I can see why you would think XYZ bla bla bla"