Although, I'm surprised I have already begun having truth darts pop into my head. Puppy will be proud that all his "beatings" are getting through.
How about this?
"Maybe one day we can be friends" W- "But we are friends" or some variation "A friend wouldn't do what you did to me"
Working on more of a "stick to these points" list now.
e.g. Always acknowledge how she feels. validate them as real Be soft spoken and calm Move slowly and be relaxed. Agree that the situation is unworkable.