eric..you seem to be a little more gentle in your approach..so could you chime in here?
What are your thoughts as to why an LBS can't "reason" with their H if they have been able to in the past?
And why does trying to reason with them push them away?
And does DB work for MLC..if so, which things?
I get that I need to GAL, so you don't have to talk about that for awhile if you don't want to, unless you have some ideas for doing it that I haven't thought of yet.
