I'm no vet, but my first thought re a response is that the LBS should only initiate a R talk if they are very prepared to live with the consequences and are ready to move something along.
If you haven't read it, I really like "How to Improve Your Marriage Without Talking About It" ... some good tips and stuff in it.
Peace PEI
Holding onto anger to punish someone else, is like lighting yourself on fire to get smoke in their eyes ~ 25yearsmlc
