I read part of a book that I'm going to have to find and buy that talked about this kind of thing as well as how to know when the other person you are talking to feels unsafe etc...

It's called "Crucial Conversations: Tools for Talking When the Stakes are high"

http://www.amazon.ca/Crucial-Conversations-Tools-Talking-Stakes/dp/0071401946

Here is a pdf of the highlights of the book someone posted online:

http://www.peace.ca/crucialconversations.pdf

And the official website (I haven't checked it out yet):

http://www.crucialconversations.com

Hope it helps..

Last edited by DiamondGirl; 05/19/10 03:55 PM. Reason: added links
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