Quote: And I must agree with your and Pam's advice to Rachael (Hi R!) regarding the "conversation" thing. It IS mostly about active listening...the eye contact, the smile, the nod...the prompts..."really!?" "What else?"
Mirroring or repeat what they just said shows them too that you are listening to what they are talking about. Also, I've discovered follow up questions a day or so latter has a big impact. Not only are you listening but showing real interest in what they want to talk about by bringing it up again at a later time. For instance, CAW was telling me how there's something wrong with the freezer in the school kitchen as it now looks like an Arctic cave and needs to be repaired. So a couple days later, I asked ... so were they able to thaw it enough yet to find any 5000 year old mummies in there?
Didn't mean to contribute to hijacking your thread Jeannine, but just wanted to offer another small piece to the puzzle.
... but it certainly looks like your 2003 will end much better and brighter than it started.
