Well you have been around long enough that I assume that you have read the MLC resources, stages of MLC, reconnection. Your W is in withdrawl, and let me just say that I can relate to this. Hopefully she will find her way out of the tunnel, and not go back into replay.
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Today she denies what happened was an A (can't admit it to herself). She still acts "entitled" although not as much as before. Her moral compass is still screwy.
This is very typical. You are getting good advice, it does not make that much difference from the LBS point of view. As long as you know what you are dealing with and although you keep your expectations low, it is good to know what to expect.
