In other words, you haven't asked her why she feels that way. You seemed concerned about responding to her positively. All you really have to do to respond to her positively in conversation right now is say things like "Oh, I see", and "Yes, I understand". Then ask her MORE questions.
WHY does she feel like she has no hope? WHY does she worry about losing family, friends etc? Then listen. At some point, you will ask a question that will get her talking for a long time and she will expound upon WHY she feels the way she does.
Let her talk about stuff for a while, then leave her alone. Talking about it, then space to feel things out is how women process. Men process over a beer. Don't make her process stuff like a man, allow her to do it like a woman. You can help her in that process.
