Fixer,
I think your on to something here about your W`s expressing her feelings. Maybe she`s not really able to express herself. Especially when she`s confronted. Can you find a way to talk with her when she`s calm without pressuring her. She probably gets tense because she can`t express herself.

I`m happy to know she`s improving. Hang on a little longer Fixer. I remember when she wouldn`t even let you hold her hand.

Celestial