Crucial Conversations: Tools for Talking When the Stakes are High by Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler
Very helpful in reading the person you are talking to's signs of discomfort etc when talking whether it be personal or business related. Lots of good info in it IMHO
~ This Diamond now SHINES!! ;-p ~
My Sitch in MLC - http://www.divorcebusting.com/forums/ubbthreads.php?ubb=showflat&Main=45253&Number=1901148#
