Validate - her feelings "I feel like you didn't listen to me." "I understand how you can see things that way."
Call out BS - facts, values
"You never listened to me."
"I can understand there are times I failed to listen. To characterise it as never is not true and I will not let you position me that way. I have listened and helped you on numerous occasions, (give examples.....)"
Don't let her tell you that you never or always act a certain way. Don't let her tell you how you feel or think.
Validate her but stand up for yourself.
M22,H45,W45 S21/18D12 Retain faith that you will prevail in the end, regardless of the difficulties and at the same time confront the most brutal facts of your current reality, whatever they might be.