Forgive me I haven't read your entire sitch but your W is clearly upset and impatient- I can see lots of behaviors I saw in my WAW...you need to stick to business, if you call to speak to your D then just keep it at that...
Your job here is to not add to the stress- I know that's extremely difficult b/c of the uncertainty- but your actions will likely dictate her actions or at least influence them greatly.
I'm gonna start from the beginning and will post more later...
