Another technique. Have the talk. But you ONLY LISTEN (what you resist persists). Then....tell them you really want to make sure you've heard him/her and their concerns....whatever.
RESIST THE URGE to give your opinion.
DO ask questions that show you are really listening, clarify their point.
NEVER SAY....I'm sorry you feel that way.... things of that nature. Some folks say it is validating....it is antivalidating...it means you are hell bent on your point.
sg Love is PATIENT, love is KIND, LOVE never fails / DB since 2001
