Positive developments? #2

[jon2911]

Just be glad she didn't do like my XH and donate everything. F*cktard gave away his grandmother's stoneware, my cast iron, our good set of knives, etc. So, it could be worse! Keep biting your tongue.

Thanks! Good to remember.

Worked until almost 7:00, then talked with W on the way home from work, then she had to go and I went to bed early. Work sucks this week, we have a guy out for jury duty and were already overbooked.

I'm learning to break the anger and frustration of customers, we just have a really angry customer base while we launch a new system. There's a really cheesy line that one of the other guys uses: "the thing I like about computers is, even at their very worst, they make really good paper weights".

I had told W this, and she thought it was terrible. However, yesterday I had such a worked up customer, she'd been having trouble all day, but right when she called me it started working. Kind of like that noise that stops right when you get to the auto mechanic. I said "you know, one of the guys here has a saying", and used the paper weight line. She started laughing and said "well, mine's not even good for that."

Then we talked for the next few minutes about Nostradamus and the year 2012 and did I think the earthquakes in Haiti and Chile mean anything. LOL. Suddenly she forgot about her computer for a little while.

I told W this, and she couldn't believe it. How long did we talk about that stuff? She asked. I've never worked this type of customer support before. A lot of it is just letting people vent and letting them know I understand. Then, not taking it personally. Which is hard.

It occurred to me that dealing with a W in chronic pain can be much the same, and I'm getting better at that too. Text from W in the night: "I'm sorry I missed our evening chat. Thankfully we can catch up in person soon enough. Plan on being here around 5 or later".

Also, she texted "Good morning" on my way to work, and we had a nice chat. W isn't usually up in the morning. Good progress I think.

Our owner is on vacation this week. W wanted to know where, so I found out that it was Jamaica and texted her how jealous I am. I need to become the !@#%!@# owner.