YES! You changed your approach - tone, demeanor, attitude, body language and volume. This changed the dynamic, which changed her response to a positive one. She reacted to you, you led the dialouge. When you stopped reacting, being defensive and angry, then showed some compassion and then acted calmly and confidently - LOOK at the outcome.
This worked, so remember how you did it.
That has been a struggle. Football Coaches aren't cut that way, but your right - COACH!
M43 W43 D11 S7 M18 T20 WAW is back & trying (no she was lying) Close to callin' it busted but.... watching Whatever the outcome - It was a choice.