3. "Amen, Amen Amen" to Rob's (or was it McQueen's?) suggestion to PRACTICE WHAT YOU'RE GOING TO SAY. Role-play it in your head, or -- better yet -- in a secluded place, OUT LOUD. Practice what you're going to say, HOW you're going to say it, your EYE CONTACT. Anticipate what SHE will say, and how you are going to respond. I sell for a living (and am very effective at it, and am a very good public and personal speaker), and yet I felt I needed to do this, as it is in these stressful moments when we are easily at our WORST. And at these times, you need to be at your BEST. And might I add, "I nailed that sucka."
Puppy
actually it was you PDT a long time ago, that got that into my head. And saved me more than a time or 2. A couple doozies we had I swear her head was spinning around like Linda Blair's and whatever she was saying was hitting me like green vomit. IF i hadnt had my script memorized and didnt divert from it no matter what she fired at me I probably would have been walking away with my tail between my legs.