Oh...by the way...Thumbs up on the patience. I know it is killing you, but it will get easier.
Drewnole-Read the very last sentence from Jack...I think that really is a key tool to dealing with MLC'er's as opposed to WAS. You have to pick your battles a little bit more carefully...because sometime there is no need to p@ss them off needlessly. MLC is a long road.....it is a long war that won't be won in one battle, but can be lost in one battle....MLC'ers are almost like Kamikazee....we can watch them crash and burn, but sometimes they decide that crashing might not be the best thing to do. We as the LBS need to not cause the crash unnecessarily.
