I know this is hard to understand. Knowing what to do is not easy in these situations.
But you have to listen to what she says, figure out what is real and what is blah, blah, blah and go from there.
If it is a valid complaint, then you have to do something to change it. If it isn't, then you forget about it.
The broken toilet, should have at least seen if you could fix it or if a plumber needed to be called IMO. Then you could have said, checked and fixed, or checked and need a professional.
"Acceptance doesn't mean resignation. It means understanding that something is what it is and there's got to be a way through it."--Michael J. Fox
