Just thinking back to a post that I saw a while ago (don't know who's it was). Someone suggested that the LBS should reply to a similar email, such:
Sorry, can't do x,y or z night but a,b or c will be fine. Can you let me know what exactly it is that you want to discuss so that I can think it over before you arrive.
What are your thoughts on that?? Does it look like you are buying time to make excuses or does it show a commitment to being solution focused??
WAH 43; W 47 M 16; T 17 Cats 15 & 6 Bomb 27/05/09 ow 28/06/09
"It is only on the darkest night that we see the stars"
