The reason for a call instead of an email is that a call leaves nothing up to interpretation regarding my tone. If H was still in a negative frame of mind, an email could have come across as sulky or passive aggressive even if that's not how it was written. Voice contact would avoid that, plus give the greatest opportunity for positive synergy.
Smart Cookie!
It is not about what you feel should work in your M. It is about doing the work that gets the right results. Do what works!
