I'm not sure. It almost sounds to me that she may be angy that the OM isn't having to go through the pain that she is. She may actually be mad at him.
I didn't say she wasn't (hence the "good or bad" reference).
As it was explained to me, even NEGATIVE contact is "contact," and pushes the withdrawal "clock" back towards 0:00. Sort of like the old adage about public relations: "All p-r is GOOD p-r."