When someone calls to make an appointment tell them you need their credit card information or x amount deposit. If they don't show the card get gets charged x amount or you get to retain the deposit. If they show no problem, apply the deposit towards their appointment.

Shaking things up and doing things even a tad bit different sounds good. keep it up.

kat

Me-53(and learning!)
S24, S21, D18, D17
Just keep swimming, Just keep swimming. Dory