Could use some insight...long...

[MrBond]

I would say to go over and help ONLY when you feel the time is right.

With her being mad just because you didn't go over, even though it's her choice, is her decision. When I took a stand against my W, I felt great! I got my power back and made her face a few truths about herself. Sometimes I feel we have to do that not to get them more mad at us, but for them to stop the blame game.

I think if they keep repeating all the stuff their telling themselves about how terrible the LBS is, they end up believing it.

You can only validate so much. You just have to do it in a non-confrontational, matter-of-fact way.