You are right about one thing though. We LBS really need to hear an apology. At the very least, it's to reassure us that it won't happen again and we won't be going through that same pain.

M-43 W-40
2D - 9 and 5

Emotion, yet peace.
Ignorance, yet knowledge.
Passion, yet serenity.
Chaos, yet harmony.
Death, yet a new life.

RECONCILED AND WISER