This is a very good post, Greek, and I'm reading it a couple times. I know others have asked this question, and I've asked it of DB Coach as well, but I still can't get my head around it.
W comes into my office to tell me the sad story of the realtor. You sort of have to do a visual here. The office is rectangle standing on end. My L-shaped desk is in the lower-right-hand corner, looking out a window. The entrance to the office is at the upper-left-hand corner. So she stands in the entrance to talk. I can't split without brushing past her -- rude, since she's in the middle of speaking. I don't have a crackberry, just a land-line, so that would be a phony.
Do I just cut her off? "I don't want to know." "That's your business." That sort of thing?
And how do I square that with listening / validating / and (most importantly) not being an ass?
