this is so hard. These poor WAS's have all these luxuries. They get to be "angry" for no apparent reason, and we are supposed to "validate". Poor darlings are "confused" and they will talk to us "in their own sweet time". And we are supposed to "validate".
Validate what? Oh, you poor dear....you are f*cking my best friend, your boss, the neighbor, an old boyfriend/girlfriend....whatever.....
