Pearl, I'm sorry for your bad day! I seriously think that if you don't have days like that you are either consumed by anger, or don't have any feelings or a heart.
I have started making plans for three for this summer, and every plan is a stab in the heart.
If he does come to do the furnace, I personally would be there, and make sure you watch how he does so you don't have to call him back again! Then say thanks, and kick him out the door. Offer him $20.
