you go to another location. u absolutely will find an employee willing to help you. no, they are not allowed to do it, but someone will. start out like this - say u want to check into your account, give your name and husbands name. ask what numbers are listed and slowly reveal your situation. then, they may be willing to help you on finding the ow h info.
me: 31 H:29 Son:5 m:8 years in november t:10 years first bomb: 10/06 moved home: 3/08 out again 5/08 ow bomb: 4/08, since summer 06 d filed:6/08, on hold 6/08 moved home:3/09 out again 5/09