Hey, MC! Thanks for popping in and offering your wisdom and much-needed perspective.
As far as the answering the phone thing goes, unfortunately I did have to answer at that time. The number was new, and I really did have to pick up as I was waiting for a call from a new dealer in Savannah that needed to have systems integrated. Long story short, if I let all of the calls that I got from unassigned numbers go to voicemail, i would be screwed. My boss knows when I'm on conference calls or in meetings, and since our CEO just jumped down his throat about how it is unacceptable that any call be left to go to voicemail for any reason (CEO is bats*** insane), I really can't chance it.
Good news is, I saved the new number, so unless he changes his number again, I'm golden.
I know it's a long journey, and I'm trudging onward. Every day it sinks in a little more. A couple of weeks ago, I would have told you that things had a chance of turning around before Christmas (ha!). I am now realizing that I am looking at months and months and possibly years. Whether I'm going to still care after months and months is another issues entirely, but I do understand.