Ah, you know, the crying wasn't directly related to the kid exchange. But the wife had been cross with them and scolded them just before I saw them. Not sure what it was all about. They were misbehaving in the car or something. Anyway I listened and it was ... parenting. My job. I love it.

For my part I make sure they are smiling and laughing every time I drop them off. That is also part of my job!