I think one of the issues here is in leason in general communication. Part of communicating is tone and expression. When you are speaking those things go thru along with the spoken word and present a clear picture of your meaning.

The written word takes more detail to get the point accross. In business writting we take the time to clarify points to be sure that the message was clear.

Here we write as if we are speaking. We type all those words that we wanted to speak but forget that the tone and expression are not present to complete the message.

Often this can result in the receiver not getting out of the message what you thought you were conveying. We need to remember this at all times.

Gigi


"It's not what happens to you, it's what you make of it." Zig Ziglar