As far as the chat clients. I do use them, but I don't do MC support through them. I keep my chat client efforts to a minimum because my time is a finite resource.
1. I have my own relationship to work on. 2. I have goals I have set for myself to complete (jogging, writing, learning guitar, resolving conflicts with my family, etc). 3. I put one hour each day into DB.com here, that is one of my changes. 4. I work sixty to eighty hours per week to support myself and my WW. 5. Lastly I also don't want to hold anyone's hand. A big part of dbing from my experience is taking control of your own life. Taking it away from your WW spouse and putting it where it belongs. In you rown capable hands. If I hold someone's hand through this process they will never learn or grow. The absence of learning and growing may put their DB results at risk.
Everything you need to know is out there. There are countless books, videos, articles, and professional counsellors who can help you out if you need it.
I put seven hours (usually more) into DB.COM to help others, I can't afford any more time I am afraid.