The being ignored part is really difficult. I don't really understand why they do it other than maybe to 'not give us hope'. TD's idea is a really good one about keeping emails and stuff just about her, she may well volunteer some information on the pets if you don't ask her directly and it is good if your life is a bit mysterious, it'll make her wonder. You have every right to be upset though, they are your pets too but I think you may have to just think about the greater good.
