Good work always gets rewarded.... wayatta go AG !!!
Thanks Soup!
It took me roughly 15 hours to detach after reading the email from my boss. I spent some time thinking about how keep the conversation as constructive as possible and avoid disparaging PC in any way that was irrelevant to the issue at hand.
For example, I did not "sneak in" that PC called and/or emailed me nine times w/in 24 hours in response to a request to make a single change to a project that I managed and sent him. I felt that in my capacity as a manager - that was my issue to handle. I did not feel it was appropriate to raise this in response to the personal attacks PC made in his billing entry...
This whole PC issue was a nightmare. I am so glad that I was able to use DB principles to detach and act as opposed to react. I believe there is a relationship between the way I handled the situatio with PC and my increase in management responsibilities.
