when he went off about the hose, you just don't react, you control your own actions and reactions.
they appreciate this, I can't get in trouble now because I don't react
last monday I basically took the day off at work, did less than nothing and left at 4, w. caught crap from a few customers that had to wait a bit longer for nothing important and she couldn't give me hell even though she wanted too - because I DON't give her hell anymore.
